Terma dan Syarat

1. Introduction

The jagreward.com Website and the JAG mobile apps ("Platform") is owned and operated by JAG Ideas (Malaysia) Sdn. Bhd. (referred to hereafter as "JAG").


2. General Disclaimer

Material and content published on this site represents the views and opinions of participating members of the general public.

JAG does not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, views, opinions, or statements posted on our bulletin boards, forums or otherwise contained in the Service.


3. Acceptance of Terms

Membership of the Service is conditional upon acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Platform, referred to hereafter collectively as the 'Terms Of Service' ("TOS").



If you do not agree to our TOS, which includes by incorporation our Privacy Policy, you may no longer be able to visit the Platform or use an of the services available on or through the Platform.

This Platform is provided for the personal enjoyment of Members subject to these TOS and all modifications thereto, and any other rules or guidelines, including any game or sweepstakes rules that may be published from time to time by JAG on this Platform. JAG reserves the right to modify the Platform from time to time, for any reason, and without notice, including the right to terminate the services. You should check these TOS periodically for changes, as we reserve the right to modify them at any time. Your use of the services on or through the Platform or your visits to the Platform following any modifications to these TOS shall be deemed to be your assent to any such modifications.


4. Description of Service

The JAG site is operated as a community for earning rewards and prizes by participating reward based promotional activities, lucky draws, surveys, and competition supplied by third party advertisers or third party market research companies.

The JAG member program is operated as a survey panel and permission marketing database for individuals who voluntarily register on the Platform ("Members"), and agree to, and abide by, these TOS.

Members are rewarded for their loyalty and participation through the JAG Reward System.


5. JAG Reward System

Members may be awarded points ("JAG Points") for participating in certain activities such as participating in reward based promotion activities, competitions, lucky draws and completing surveys; and by other methods as notified from time to time on the Platform.

Members will be notified before each survey, reward based promotions, lucky draws or competitions the reward they will receive for the valid completion of that activity. Invalid responses or completions will not be rewarded, and may result in membership cancellation or account suspension. JAG Points will be awarded for valid responses or completions up to 90 days after participation in the relevant activity as time is often required for validation with third party advertisers or third party market research companies. Outstanding points may appear as a pending balance in members accounts and will become available for members to redeem once the transaction or survey response has been validated.

JAG Points can be accumulated and redeemed for vouchers, prizes and other benefits as notified from time to time on the Platform.

JAG Points have no value outside of the JAG Reward Program. JAG Points cannot be transferred to other members. JAG Reward points are valid for one year after your last successful login to the Platform. If you do not successfully login to your account for 365 consecutive days, the JAG Points balance in your account will be cleared to zero and you will not be further notified. If you have questions relating to JAG Reward points for activities you have participated, please contact us within one month after participation, otherwise we will not be responsible.


6. Conditions of Membership

JAG reserves the right to send you email messages or mobile app push messages from time to time to notify you of eligible reward based promotional activities, surveys, competitions or lucky draws. Other messages may include system updates; bulletins; administrative announcements; special requests, etc., and may be sent via email or regular mail. JAG is under no obligation to provide you with any particular number of opportunities to earn Reward Points or to send messages to you.

As a condition of your membership you represent and warrant that:

a. You are at least 18 years of age;

b. You are a permanent resident of Malaysia;

c. All information supplied by you is complete, true and accurate.

d. You understand and agree that if your account is terminated for your breach of this agreement, any accrued JAG Points and outstanding or undelivered rewards will be forfeited and you will lose the right to participate in the program, including any current offers or rewards. Interpretation of what constitutes a breach of this agreement shall be at the sole discretion of JAG.

e. You understand and agree that in addition to these TOS, each draw will be governed by the official terms of that draw as notified on the Platform.

f. You agree that no interest shall accrue and that JAG Points have no monetary value. JAG uses a double opt-in system that requires you to enter your mobile phone number, receive and key in a SMS verification activation code before your account is activated. If you do not activate your account you will not be able to earn JAG Points. You acknowledge that in order for us to award points that your browser must accept cookies. You acknowledge that certain firewall or filtering software may cause points to not be credited to your account.

g. You understand and agree that JAG may use your location data based on information received from your mobile devices to send you relevant reward based promotional activities, lucky draws, competitions or surveys.

h. You understand and agree that JAG will not be responsible to you or any governing body for any taxes or the loss of any benefits as a result of being issued JAG rewards or prizes.

i. You must not maintain more than one account on the Platform and understand that a limit of 3 memberships applies to one postal address. If more than 1 account is registered at an address, the account holders at this address may be asked by the Platform to prove their identity and address details. Accounts can be suspended until such identification is received and verified by the Platform.

j. You must inform JAG of any change in your personal details, including email address and phone numbers. Rewards and prizes will be delivered to the address you enter during each redemption. Prizes are not transferable to any other person.

k. You will not send unsolicited email (SPAM) to strangers to promote the JAG Service.

l. You will not post material that contains or encourages indecent, defamatory, menacing, offensive or unlawful acts, or otherwise bring the JAG site into disrepute.

m. You will keep your account username and password details secure and will not allow other people to access your account. In the event that you suspect a security breach your will immediately notify JAG.

n. You will not use any automated means including scripts, spiders, robots, bots, crawlers or the like in connection with your participation in collecting JAG Points or with any other activity on the site.

JAG may reject any new member application from any person with or without cause at its sole discretion. JAG reserves the right to terminate a Member's account in the event that the Member provides false or misleading membership information or otherwise violates these TOS.


7. Third Party Promotions

As part of the Platform and the Service you may be presented with promotions, advertisements and offers provided by third parties ("Third Party Promotions"). These Third Party Promotions include:

  • Reward based promotional activities
  • Survey invitations
  • Competitions
  • Lucky Draws

All Third Party Promotions are paid for by the advertiser and do not represent an endorsement or recommendation by JAG or its affiliates, directors or employees.

Any dealings with any advertiser as a result of Third Party Promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. You agree that JAG will not be held responsible or liable for any part of any such dealings or promotions.


8. Linked Sites

JAG may provide links to third parties' Web sites ("Linked Sites"). Unless otherwise noted on the Platform, Linked Sites are not reviewed, controlled or examined by JAG in any way. JAG is not responsible for the content, availability, advertising, products or other materials of any such Linked Sites, or any additional links contained therein. Except as otherwise noted on the Platform, these links do not imply JAG's endorsement of or association with the Linked Sites. It is your sole responsibility to comply with the appropriate rules and guidelines, if any, applicable to the use of the Linked Sites. In no event shall JAG be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of links to the Linked Sites, the Linked Sites themselves, or the information or material accessed through these Linked Sites. You should direct any concerns to that site's administrator or Webmaster. JAG reserves the exclusive right, at its sole discretion, to add, change, decline or remove, without notice, any feature or link to any of the Linked Sites from the Platform and/or introduce different features or links to different Members.


9. Privacy Policy

The information collected and used by this Platform is governed by the JAG Privacy Policy.


10. Disclaimer of Warranties

To the extent permitted by law, all warranties, conditions and representations about the Service, the availability of the Service for access and use, the products and services advertised, offered to be supplied or supplied via the Service and the information provided on the Service are excluded. In particular, to that extent, JAG excludes any warranty that the Service will be uninterrupted or error-free; that defects will be corrected, that the Service or the server that makes it available, are free of viruses or other harmful components, that the use or results of the use of the Service, or that the materials made available as part of the Service, will be correct, accurate, timely or otherwise reliable. If a term is implied by law into these TOS and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these TOS. However, JAG's liability for breach of such term will be limited, at its option, to one or more of the following (a) in relation to goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or (iv) payment of the cost of having the goods repaired; (b) in relation to services: (i) the supply of services again; or (ii) the payment of the cost of having the services supplied again.


11. Limitation of Liability

To the extent permitted by law, JAG, its parents, subsidiaries, affiliates, officers and employees shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if JAG has been advised of the possibility of such damages), resulting from:

  • the use or the inability to use the service;
  • the use of, or reliance on any information published on the site;
  • the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
  • unauthorised access to or alteration of your transmissions or data;
  • statements or conduct of any third party on the service; or
  • any other matter relating to the service.

JAG shall not be obliged to issue any reward or prize that relates to, or arises out of misuse or abuse of the site or to any person who has supplied false or misleading personal information.


12. Indemnification

You indemnify JAG, its parents, subsidiaries, affiliates, officers and employees, harmless from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses, including reasonable legal fees, arising out of, or in any way connected to the use of the Platform or information or content published therein; your participation in the Platform's member program or that of someone using your username and password; or your inability to use the Platform. Although JAG provides guidelines for members’ activities, JAG does not control or direct users' online actions and are not responsible for the content or information members transmit or share on the internet. If anyone brings a claim against JAG related to your actions, content or information, you will indemnify and hold JAG harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim. JAG is not responsible for the conduct, whether online or offline, of any member of JAG. JAG will try to keep its platform up, bug-free, and safe, but you use it at your own risk.


13. Termination

You may terminate your membership with JAG at any time by emailing [email protected]. If you terminate your membership you will forfeit your JAG Points and any outstanding or undelivered rewards due.


JAG reserves the right to terminate or suspend your membership without notice or cause, at its sole discretion or for any reason including:

  • Failing to log in to the site for a period of more than 12 months
  • Your breach of this TOS
  • Any conduct by you that we believe is detrimental to the business interests or reputation of JAG
  • Any action taken by you that harms or potentially harms JAG or our relationship with our Members, suppliers, affiliates, partners and/or providers of Third Party Promotions.

If JAG terminates your membership you will forfeit your JAG Points and any outstanding or undelivered rewards due. Once your membership has been terminated by us you will be ineligible to re-enroll at any future date.


14. Intellectual Property

Jagreward.com and JAG are trademarks of JAG Ideas (Malaysia) Sdn. Bhd. The Service is operated by JAG Ideas (Malaysia) Sdn. Bhd. You acknowledge and agree that the Service and Software contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You may make a copy of the content for your own personal, non-commercial use only, provided that you keep all copyright and other proprietary notices intact. You further acknowledge and agree that content contained in sponsorship advertisements or information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorised by JAG, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.


15. Applicable Law

These Terms of Service are governed by the internal substantive laws of Malaysia, without respect to its conflict of laws principles. In the event that any portion of this Agreement is deemed by a court to be invalid, the remaining provisions shall remain in full force and effect.


In case of dispute, JAG reserves the rights of final decision.